We’re committed to ensuring your satisfaction every step of the way. At Nexcomfort, our 7-day return and exchange policy gives you peace of mind when shopping. If you’re not completely satisfied with your purchase, we offer exchanges, replacements, or refunds within the guidelines below. For some products we offer 1 Month warranty and if product stop working within 1 month then we can offer replacement or repair depending upon product condition.
How to Initiate a Return or Exchange
To start a return, please WhatsApp us at +923090933000 (text or voice message only) or email us at sales@nexcomfort.com. Our team is available during working hours, 10:00 AM to 6:00 PM.
Note: If item is damaged/burnt then return or exchange is not possible.
Ship your return to: Plot 2, Main Jinnah Park, Harbanspura, Lahore, Pakistan.
Policy Highlights
Eligibility: Items must be in their original condition—unworn, unused, with tags, and in their original packaging. A receipt or proof of purchase is required.
Return Shipping: Customers are responsible for shipping costs for returns or exchanges. We recommend using a trackable service to ensure the safe arrival of your package. If you want us to arrange replacement then you need to pay 300Rs
Inspection: Always inspect your order upon receipt. Contact us immediately if your item is defective, damaged, incorrect, or unsatisfactory.
Packaging: Pack returns securely in a carton or bubble wrap. Do not tape or write on the original packaging.
Important Guidelines
Proof of Opening: Record a video while unboxing your parcel. This video is mandatory for any claims related to damages, shortages, or incorrect items. Claims without an unboxing video cannot be processed.
Processing Time: Once received at our fulfillment center, your return will be inspected within 2 business days. Refunds may take an additional 4 business days to process.
Refund Details: Refunds will be issued after deducting delivery charges (usually PKR 300-500). Please share your Bank Account or Easypaisa details for processing.
Non-Returnable Items: Some items cannot be returned, including damaged goods, burned items and sale items
Need Help?
For any questions or assistance with refunds and returns, feel free to contact us:
